Shipping Policy

Last Updated: 1st April 2026

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This Shipping Policy outlines how MANHUUD LTD (“we”, “us”, “our”) processes orders, the shipping methods we use, and important information regarding delivery, customs, and associated risks.

By placing an order, you agree to the terms outlined below.

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1. Processing Time

Processing times vary by product and fluctuate based on demand and production schedules. Estimated processing times are displayed on individual product pages. These are estimates only and are not guaranteed.

If your order is subject to a significant delay, we will contact you using the details provided at checkout.

A confirmation email will be sent once your order has been manufactured and despatched.

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2. Shipping Methods

MANHUUD LTD operates from England, United Kingdom. Orders are shipped using Royal Mail or an equivalent tracked courier service.

For international deliveries:

• Once your package leaves the United Kingdom, it is typically handed to a local postal or courier provider for final delivery
• Delivery handling and timeframes are then subject to that provider

All orders are securely packaged in a water-resistant padded envelope. Products are heat-sealed and include tamper-evident packaging.

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3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected service.

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4. Delivery Address

Orders are shipped using the exact address provided at checkout.

By placing an order, you confirm that:

• Your delivery details are accurate and complete
• Your address is valid and able to receive the parcel

If the address provided at checkout is incomplete, inaccurate, or cannot be processed by our shipping system (including where a valid shipping label cannot be generated), we may be unable to dispatch your order.

In such cases, we will attempt to contact you using the details provided at checkout.

If we do not receive a response within a reasonable timeframe, or if a valid deliverable address is not provided, the order will not be fulfilled and no refund will be issued.

We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information.

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5. Delivery Times

Delivery timeframes are estimates only and may vary depending on location, postal service performance, and external factors.

International deliveries may experience delays due to customs processing.

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6. International Shipping and Legal Compliance

We ship internationally; however, you are solely responsible for ensuring that the purchase and importation of our products complies with your local laws and regulations.

By placing an order, you confirm that:

• You understand your country’s import laws
• You accept any risks associated with importing these products

We do not guarantee successful delivery to countries where such items may be restricted, regulated, or prohibited.

Orders that are seized, delayed, or rejected by customs are not eligible for refund or replacement.

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7. Customs Fees and Duties — United States of America

All United States orders are shipped via Royal Mail International Tracked & Signed using a prepaid duties service (Postal Delivered Duties Paid — PDDP).

At checkout:

• An estimated 10% customs-duty charge is applied
• This covers import duties and handling fees via Royal Mail

MANHUUD LTD does not directly collect or remit U.S. customs taxes.

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8. Customs Fees and Duties — Rest of World

International orders outside of the United States may be subject to additional charges.

These may include:

• Customs duties
• Import taxes
• Handling fees

These charges are the sole responsibility of the recipient.

Failure to pay required fees may result in the parcel being returned and additional shipping charges for redelivery.

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9. Order Tracking

Once your order has been despatched, you will receive a tracking number via email.

Please note:

• Tracking updates may pause during transit or customs processing
• This does not indicate a lost shipment

After despatch, delivery details cannot be changed and shipments cannot be intercepted.

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10. Risk of Loss and Delivery Responsibility

Risk of loss transfers to you once the order has been handed to the shipping carrier.

We are not responsible for:

• Postal delays
• Lost parcels
• Damage caused in transit
• Actions taken by customs or third-party delivery services

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11. Lost or Damaged Packages

If your order is lost or arrives damaged, you must contact us within a reasonable timeframe.

You may be required to provide:

• Photographic evidence
• Tracking details

We will assist with initiating a carrier investigation where applicable.

Replacement or reshipment is at our discretion and subject to the outcome of the carrier’s investigation.

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12. Contact

howdy@manhuud.com

MANHUUD LTD
Stockwell Lodge Studios
BN3 3LW
England